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Frequently Asked Questions

Q: I own a property in West Lothian. It has cold and has damp problems, but I don’t know where to start. Do I need a specific service?

A: Our main goal is to help you investigate why your home is cold and damp, as well as how to fix it efficiently. To get started, we recommend our Whole Home Plan. First, one of our expert retrofit consultants will visit your property to thoroughly assess everything from your heating system to your insulation levels. Then, they will provide you with a clear, prioritised roadmap tailored specifically for you. As a result, you’ll discover exactly why your home is losing heat—and ultimately, the most cost-effective way to fix it.

Q: How much money can I actually save by upgrading my home’s energy efficiency?

A: Savings will vary depending on your property’s current condition; however, most homeowners see a noticeable drop in their fuel bills after completing their recommended upgrades. First, tackling major heat loss through proper insulation keeps heat inside longer, which in turn allows your heating system to run far less often. Furthermore, pairing insulation with efficient heating controls ensures you only pay for energy you actually need. As a result, you enjoy a warmer, healthier living environment while simultaneously lowering your monthly running costs.

Q: Will the retrofit process cause a lot of disruption to my daily life?

A: It is completely understandable to worry about disruption during home improvements; nevertheless, our process is designed to keep hassle to an absolute minimum. To start with, our initial assessment visit is non-invasive and takes only a few hours. Once you decide to proceed with work, we connect you with vetted installers who follow strict quality standards. In addition, because your Whole Home Plan prioritises improvements in logical phases, you can complete upgrades at your own pace rather than turning your entire house into a building site all at once.

Q: I have a background in construction. Is this service suitable for someone with considerable existing knowledge?

A: Yes, very much so. Our previous clients include senior architects, engineers and expert tradespeople. As experts in domestic retrofit, we are able to ensure that whether you are an absolute beginner or someone who works in the construction industry, our services such as the Whole Home Plan, Heat Pump Plan or Go Deep offer specialised advice and answers for your home.

Q: Why should I pay for a plan when installers offer free quotes?

A: An installer’s goal is to sell you their product, whether it solves your actual problem or not. Our plan is 100% independent and created by qualified specialists who have already advised on hundreds of Scottish properties (Click here to learn more about our amazing team!). We don’t sell products. We work for you, identifying what your home actually needs so you don’t waste money on the wrong measures. Want to learn more about retrofit? Subscribe to our newsletter and get our simple guide to retrofit straight to your inbox, or access it as soon as you enquire!

Q: I’m worried about hiring a “cowboy” builder. Can you help me find someone trusted?

A: Absolutely. Finding reliable contractors is often the hardest part of any renovation; however, we handle the entire process for you. Specifically, we connect you with our network of vetted, quality-assured installers who serve West Lothian. Furthermore, we can secure quotes on your behalf and then review them to ensure every price is fair, transparent, and accurate.

Q: I live in an old traditional stone house in West Lothian Can you really make it warm without ruining it? It’s very important to me that the period features stay intact.

A: Yes, there are plenty of options to make your home feel warmer without removing period features. We have a lot of experience in Scotland’s traditional buildings. Standard modern solutions often cause problems in old buildings if done incorrectly. We will recommend safe, breathable solutions that respect the heritage of your home while making it comfortable for modern living.

Q: Do you help with government grants and funding? What am I eligible for in West Lothian?

A: Yes. Navigating funding applications can be a headache. As part of your plan, we will identify what funding you are eligible for and guide you through the process to help cover the costs of your improvements.

Q: I already know I want a Heat Pump. Can you just help with that?

A: Yes. We offer a dedicated Heat Pump Plan. We will design the system to ensure it works efficiently in your specific home (no more “it won’t work in old houses” myths!) and connect you with approved installers to fit it.

Q: Will this help raise my EPC (Energy Performance Certificate) rating?

A: Yes. Whether you need to meet landlord regulations or just want to increase your home’s value, our plans are designed to boost your score. We analyse your current rating and show you exactly which improvements will lift you into a higher band (for example, moving from a D to a C).

Q: Where do you Serve?

A: Loco Home Retrofit serves all areas in and around West Lothian and the central belt in Scotland, including: Livingston, Bathgate and Linlithgow.