SUMMARY
- Salary: £35 to 41k FTE, depending on experience.
- Schedule: 0.6 to 1.0 FTE
- Location: Glasgow-based
- Contract: permanent
- Deadline: applications considered as they are received
BACKGROUND
We have developed expertise in stimulating demand for, and trust in, green home improvement through community based social marketing. This report summarises some pilot work in this area. We have since refined our approach and seek to expand it across Glasgow City Region, complemented by traditional marketing approaches.
THE ROLE
This role is an opportunity to take a senior role in an expanding social enterprise focused on the climate change crisis.
The Marketing and Community Engagement Manager will drive demand for our householder services through community engagement, events, online communications and traditional advertising.
In addition, they will ensure an excellent customer experience using customer feedback to steer improvements in service design.
Key Responsibilities
- Meet targets for numbers of customer enquiries
- Deliver a programme of in-person and online community events.
- Other marketing activity including traditional advertising and partnerships with other service providers.
- Manage our retrofit champion volunteering programme.
- Data protection for customer data, including GDPR compliance, with outsourced advisory support.
- Monitoring our customer handling and feedback. Steering service design improvements.
- Manage team member(s)
- Support delivery of innovation and consultancy projects
Skills And Experience
Required
- Demonstrable experience of developing and delivering successful marketing and engagement campaigns which drive new business, including community events, online and traditional media.
- Confident public speaker
- Experience of successfully engaging with communities, such as participatory design processes or consultations.
- Line management experience
Preferred
- Experience in service design.
- Expertise in workshop facilitation
- Comfortable with managing IT platforms such as CRM, website, collaboration tools.
Location
You should be based within a commutable distance of our office in central Glasgow.
- There will be a mixture of office working, events in the community and flexibility to work from home.
- We serve households and communities across Glasgow City Region.
Schedule
- We will consider schedules between 0.6 to 1.0 FTE. Please tell us your preference.
- This role involves community engagement events in evenings and at weekends.
ABOUT YOU
We are looking for team members who share our commitment to our aims, mission and values. See more information on the Vacancies page.
You may be…
- looking for a step up or a fresh challenge in a related career path
- making a change of career and bringing relevant transferable skills.
- returning to work after an absence, such as for caring responsibilities.
Legal right to work
You must have a legal right to work in the UK. We are not currently in a position to act as a sponsor.
HOW TO APPLY
Don’t rule yourself out – let us decide! Or enquire for further information ( [email protected] )
Talk to us if you bring some but not all of the skills listed. We aim to define roles around the right people.
To apply, send the following to [email protected]
- A CV
- A cover letter explaining why you think you’d be a good fit with Loco Home Retrofit and with the role.
We would like to have our new colleague in place as soon as possible. We will review applications as we receive them.
The first round interview will be by Zoom. The second round will be in person and we’ll pay reasonable travel expenses. We want to encourage and enable applicants of diverse backgrounds and life situations. Please let us know if there is something we can do to give you an equitable opportunity to apply for this role.
FUNDER
Supported by Postcode Innovation Trust, thanks to Players of People’s Postcode Lottery.
