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Frequently Asked Questions

Q: I own a property in Edinburgh. It’s cold and has damp problems, but I don’t know where to start. Do I need a specific service?

A: You’ve come to the right place! Our job is to help you investigate why your home is cold and damp and how to fix it. Start with our Whole Home Plan. One of our retrofit consultants visit your property, assess everything from your heating system to your insulation levels, and give you a clear, prioritised roadmap that’s been personalised for you. You’ll find out exactly why your home is losing heat and the most cost-effective way to fix it.

Q: I have a background in construction. Is this service suitable for someone with considerable existing knowledge?

A: Yes, very much so. Our previous clients include architect directors, engineers and expert tradespeople. As experts in domestic retrofit, we are able to ensure that whether you are an absolute beginner or someone who works in the construction industry, our services such as the Whole Home Plan, Heat Pump Plan or Go Deep offer specialised advice and answers for your home.

Q: Why should I pay for a plan when installers offer free quotes?

A: An installer’s goal is to sell you their product, whether it solves your actual problem or not. Our plan is 100% independent and created by specialists who have already advised on hundreds of Scottish properties (Click here to learn more about our amazing team!). We don’t sell products. We work for you, identifying what your home actually needs so you don’t waste money on the wrong “improvements.” Want to learn more about retrofit? Subscribe to our newsletter and get our simple guide to retrofit straight to your inbox!

Q: I’m worried about hiring a “cowboy” builder. Can you help me find someone trusted?

A: Absolutely. This is the hardest part of any renovation, and we handle it for you. We have a network of vetted, quality-assured installers in Edinburgh who we know and trust. We can get you quotes from them and even review those quotes to make sure they are fair and accurate.

Q: I live in an old Edinburgh stone tenement / villa. Can you really make it warm without ruining it? It’s very important to me that the period features stay intact.

A: Yes, there are plenty of options to make your home feel warmer without removing period features. We have a lot of experience in Scotland’s traditional buildings. Standard modern solutions often cause problems in old buildings if done incorrectly. We will recommend safe, breathable solutions that respect the heritage of your home while making it comfortable for modern living.

Q: Do you help with government grants and funding? What am I eligible for in Edinburgh?

A: Yes. Navigating funding applications can be a headache. As part of your plan, we will identify what funding you are eligible for and guide you through the process to help cover the costs of your improvements.

Q: I already know I want a Heat Pump. Can you just help with that?

A: Yes. We offer a dedicated Heat Pump Plan. We will design the system to ensure it works efficiently in your specific home (no more “it won’t work in old houses” myths!) and connect you with approved installers to fit it.

Q: Will this help raise my EPC (Energy Performance Certificate) rating?

A: Yes. Whether you need to meet landlord regulations or just want to increase your home’s value, our plans are designed to boost your score. We analyse your current rating and show you exactly which improvements will lift you into a higher band (for example, moving from a D to a C).

Q: Where do you Serve?

A: Loco Home Retrofit serves all areas in and around Edinburgh and the central belt in Scotland, including: Leith, Leith Walk, Craigentinny/Duddingston, Portobello/Craigmillar, Almond, Drum Brae/Gyle, Corstorphine/Murrayfield, Forth, Inverleith, Southside/Newington, Morningside, Liberton/Gilmerton, Sighthill/Gorgie, Colinton/Fairmilehead, Fountainbridge/Craiglockhart, Pentland Hills