SUMMARY
- Salary: £35 to 41k FTE, depending on experience.
- Schedule: 0.6 to 1.0 FTE
- Location: Glasgow-based
- Contract: permanent
- Deadline: applications considered as they are received
BACKGROUND
This role is an opportunity to take the senior technical role in an expanding built environment enterprise focused on retrofit and the climate change crisis.
When we talk about ‘retrofit’ we’re including heat demand reduction through insulation and efficient ventilation, clean heating such as heat pumps, as well as solar PV and batteries. We aspire to the best practices of consumer protection and sustainability, guided by the principles of PAS2035 and the AECB two step retrofit standard. We are now integrating considerations for climate adaptation and embodied carbon in our services. However we have to recognise the constraints of budgets, disruption and supply chain skills and availability that limit the ambitions of most households.
We’re focussed on homes, especially the ‘able to pay’ owner occupier sector. In future we expect to expand services to support lower income households and non domestic buildings. We focus on serving communities across the Glasgow City Region.
We have developed advanced expertise, especially in heat pumps and in solutions for flats. This new role will round out the team’s capability with greater experience and expertise in fabric improvements.
THE ROLE
Heading up the technical team and reporting to the CEO, the Technical Manager will be responsible for developing and delivering the household advice and support services with technical excellence, reliability, consumer protection and efficiency.
Depending on the skills and experience of the leading candidate, this role may also take responsibility for the company’s risk management processes.
In addition they will extend our network of reliable contractors.
Key Responsibilities
- Continuously improve the design and delivery of our household advice services in terms of technical integrity, reliability, efficiency and considerations of sustainability (e.g. embodied carbon).
- Manage the team to deliver the service with excellent customer service. To stay in touch with the service and customers, you will be surveying and reporting for some customers.
- Build a network of vetted fabric and renewables contractors available to our householder customers, working with the support of the Supply Chain Manager.
- Take responsibility for potential professional and health & safety risks (public and employee) associated with the advice service. Ensure that appropriate insurance is in place. Outsourced advisory support will be provided.
- Risk management
- Maintain a rolling evaluation of all the company’s risks, coordinating input from across the team.
- Be the Company’s appointed ‘Competent Person’ for Health & Safety, accountable for risk assessments, safe work methods and training. Outsourced advisory support will be provided.
- Coordinate the internal programme of training and CPD.
- Maintain relationships with industry bodies and experts.
- Manage team members.
- Support delivery of innovation and consultancy projects.
- Depending on the skills of the leading candidate, take responsibility for the reliable operation of one or more internal business processes or IT systems.
Skills And Experience
Required
- At least three years experience of successfully applying advanced fabric and ventilation understanding to domestic retrofit projects, such as in the role of Retrofit Coordinator. This should include expertise in recognising and mitigating moisture risks in traditional (solid wall) buildings.
- Strong appreciation of installation verification and post occupancy evaluation.
- Familiarity with renewables
- Worked with funding programmes such as Home Energy Scotland, Area Based Schemes, ECO.
- Can solve problems with initiative and manage priorities with finite resources.
- Technically curious, geeky but pragmatic not perfectionist. Comfortable with taking appropriate risks with incomplete information.
- Householder focused. Good at explaining complex topics in simple language. Can write in clear, plain english.
- Confident with Google Sheets or Excel
- Line management experience
- Driving licence
Preferred
- Experience managing Health & Safety
- Awareness of installer training and accreditation routes, Trustmark, PAS2030.
- Experience in service design
- Comfortable with managing IT platforms such as CRM, website, collaboration tools.
Location
- You should be based within a commutable distance of our office in central Glasgow.
- There will be a mixture of office working, home surveys and flexibility to work from home.
- We serve households and communities across Glasgow City Region.
Schedule
- 0.6 to 1.0 FTE.
- This role has some limited involvement with community engagement events in evenings and at weekends.
ABOUT YOU
We are looking for team members who share our commitment to our aims, mission and values.
You may be…
- making a change of career or sector and bringing relevant transferable skills.
- returning to work after an absence, such as for caring responsibilities.
Legal right to work
You must have a legal right to work in the UK. We are not currently in a position to act as a sponsor.
HOW TO APPLY
Don’t rule yourself out – let us decide! Or enquire for further information ( [email protected] )
Talk to us if you bring some but not all of the skills listed. We aim to define roles around the right people.
To apply, send the following to [email protected]
- A CV.
- A cover letter explaining why you think you’d be a good fit with Loco Home Retrofit and with the role.
We would like to have our new colleague in place as soon as possible. We will review applications as we receive them.
The first round interview will be by Zoom. The second round will be in person and we’ll pay reasonable travel expenses. We want to encourage and enable applicants of diverse backgrounds and life situations. Please let us know if there is something we can do to give you an equitable opportunity to apply for this role.
FUNDER
Supported by Postcode Innovation Trust, thanks to Players of People’s Postcode Lottery.
